The Citizen's Charter is an initiative to ensure more effective and quicker services to the citizens. It is a statement made by the service providers with the expectations of citizens.
Citizens have the right to expect the quality of service and that should be provided efficiently. The charter is an important document to ensure transparency and accountability for providing service to the citizens. For sustainable development both economic and social good governance is essential which depends upon transparency, accountability and responsiveness of the administration.
For preparing the Citizen's Charter Siliguri Municipal Corporation held a series of meetings with the Borough Chairpersons, Borough Officers and different sectional heads of Corporation. The objectives of the Citizen's Charter have also been discussed in the ward-wise meetings with the citizens. Finally the Citizen's Charter have been prepared with the help of core committee of the citizen's charter for rendering time-bound and qualitative service to the citizens.

For more information regarding the services provided by SMC to the people of Siliguri, please click here.